Asianet Satellite Communications — amount deducted and not refunded, despite transaction fail

At 9:40:36 ist, april 5, 2020, i paid an amount of 845 rs via asianet's online payment website. And while the amount was deducted from my account, the site tells me that the transaction has failed.
I tried contacting the customer care to inquire about it, but they are yet to call me back.

Subscriber id: tv151078
Online payment reference number: tv151078z[protected]
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Asianet Satellite Communications customer support has been notified about the posted complaint.
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