| Address: | Ayyappankavu Road, Sekharipuram, Palakkad 678010 | | Website: | asianetbroadband.in |
I took the Internet Connection in 2019. The initial promise from the representative was around 3 Months time frame upgradation to a proper Fiber Connection.
I left the process during the 2020 COVID Time. But from the Month of September I have been in constant contact to implement a High Speed Broad band connection in my area.
One set of representatives tells the area is not feasible at all. Another set responds with 3 Months timeframe.(Initially). For a better connection speed with existing line, i upgraded the Modem, but that process also took a time in tune of 2 Months. I received the new Model in November 2020 only.
It has to be duly noted that, In October, 2020 (Last Week). Fiber connection cabling work was processed in the Area. Even after the completion of the Fiber Cabling no connection has been provided in the area(still customer care responds with not feasible area, even after cabling completion).
A second part of the customer care when contacted responds with, the cabling is not yet completed and it will take 1 more month for the line to be active.
There is a lot of discrepancies in the communication. The existing connection is dead slow and is disrupting the work life in the present COVID situation. Also, note the cabling work there is no manual work seen and the cabling work seems to be completed. The existing connection is also facing frequent outages. There is no respite in the payment processing and Bill dates !
Kindly intervene to resolve the issue. Was this information helpful? | 
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