Asianet Satellite Communications — Broadband connection not received after paying, now not refunding also

Address:

Kochi

Connection requested on 8th September 2020.
Cabling is done on the same day ( I was very impressed with the speed of this action and even told him it's very great).
Now that's it, the good story ends there. After several follow-up calls another guy finally came with a modem on 14th September. I paid INR 2620 as a security deposit and other charges. He said the connection would be up by evening. It never happened.
After I got tired of following up with them for the connection, I took JioFiber on 19th September where Jio guys did the complete work within 2 days. I got a connection within 48 hours. I told the same with Asianet Customer care over a call. She said okay, they will cancel the connection and refund the money. Now it's the 16th of November, that cheaters didn't refund yet.

After several follow-ups, on 30th September, a person called me and asked to send an email to their helpdesk email, ( who never helps or even care). Got an automated response after 2 days. No progress.

This guys needs to be followed up 2-3 times every time to even send a templated response. Meantime, I started getting bill alerts on my phone.

I feel like this is gonna be long. I will just attach the email conversation. One time they say their will come and pickup modem, then when followup, they say I need to go go their office and submit. Finally one guy came on 30th October and took back the modem and ensured the payment will be refunded to my bank. I have shared my bank details already two times to thier email.
Till now, they havent refunded the money and stopped to responding to my emails as well.

Finally Im glad thay the connection never worked. If it ever worked, I can imagine the hassle that will be on my head for ever. Thank you Asianet broadband.