Asianet Satellite Communications — double charge on setup box

Address:NSP Nagar 64,Sree Geetham,Kuchari kunnathu veedu, Kesavadasapuram, pattom Po, Thiruvananthapuram, Kerala, 695004
Website:www.mydtv.in/crmselfprod/catvHome

I sreejith. S customer id ag91013879, i took asianet cable connection on june 2019. During the connection i paid for new setup box. When it tried to add new channels through online, channels were not getting added, asianet team informed me that they would be replacing a new set up box since there is a manufacturing defect. After replacing a new setup box they have charged me additional cost for new setup box.
I do not want to make any double payment, since i have not demanded any change in set up box, and i have already paid for the new one, it was a fault from asianet for not connecting the right setup box.
Requesting for the reverse in additional charge.
My tele no -+91 [protected]
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    +91 80 8606 0665 [Corporate Customer Care]
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    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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