Asianet Satellite Communications — error. and not following trai regulation

Address:

Kollam, Kerala, 691013

Sir subscriber no ba92001138. Johnregi.. Sir first i would like point out error in asianet digital system. While adding channels everytime it ads network slab 12.3.4.5 so on please check. For me it added 10 slabs even though my channel selection was below 100. And if you two stb box. It automatically switches between box. So the system is not good. It's mobile world you have develop a proper app.. That is general. I had paid 14 month subscription of 7440 rs on nov 30. Asianet deducted money stating trai regulation... Trai rules it states that incase a subscriber has availed any scheme like annual subscription with advance charges paid for future lock in period like annual plan the distributor shall provide services for such committed period without any increase in price/ charges and without altering any terms of subscription... The distributor cannot make any changes that entails any disavandages to the subscriber in such cases...
Accordingcto trai regulation and refund my full amount of 7440... Asianet digital not doing.. So.. Asked kapada local asianet to refund my present balence of 5600 which your office is not responding. Either way they are wrong