Asianet Satellite Communications — high ping/packet loss

Address:

Trivandrum

Subscriber code: tv172760
Service: broadband
Issue: high ping and loss on servers outside kerala, in trivandrum.

I've been contacting asianet's customer service for the 3 to 4 weeks regarding the fact that there's constant throttling in the city of trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 3 weeks, and asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of trivandrum because a couple of friends and i usually plays video games together, 3 weeks ago, my packet loss has been going to 40-50% with very high ping. Packet loss and ping is very important when it comes to multiplayer online gaming. I expected more from the no:1 provider in india. Please fix the issue asap, its been over a month since the issue has started showing up.