Asianet Satellite Communications — inconsistent speeds, poor customer support, unusable internet

Address:

Thiruvananthapuram, Kerala, 695032

Customer ID: TV118940

I have been constantly calling Asianet's Customer Support for 2 weeks to constantly report slow speeds, disconnection and throttling; and for the past 4 days the service is unbearable to use.

The technician came a couple of days ago and he said it was noise, but the customer support is completely oblivious about whats going on, I called them a week ago to inform them about slow speeds, 2.5 Mbps on a 10Mbps connection, I called them and said the speeds are all over the place and the customer rep said that I should only use speedtest.net as its Google's speedtest system, which is not and its owned by Ookla, and as always speedtest.net was giving me full 8.9 or 7.9mbps and sometimes even goes upto 10mbps. But Fast and speedof.me was giving me inconsistent results.

I called them again after the speed got flaky and was remotely unusable since most websites just failed to load in parts or bits, I thought it might be something wrong with my PC, I decided to check it out on my TV and as well as Phone and YouTube videos, and everything else was just plain slow, and it recovered somewhat this morning and went back to the same unusable state afternoon, and I have to use my phone to write this post.

And after a while everything just died and nothing worked, the first reason the reps told me was that I was having packet loss, it happens and its not a huge deal, but right now they are giving me there's too much noise in the network. They said they were resetting my modem and my connection went blank for an hour before it came back on.

I am honestly fed up of their choppy service, if I pay for 10 Mbps and I pay my bills correct I am obliged to get what I pay for, this is some crappy ### service and their customer service reps have no idea whats what.

They gave me 24 hours to resolve the issue, and in their habit I am pretty sure they are not going to do it, since its just my lane and this issue has plagued me for well over 2 months since I switched to the faster speed from my measly 1mbps plan, hoping I wouldn't have to go through the same ### speed they offered initially.

I have attached screenshots, of what the errors look like.