Asianet Satellite Communications Ltd — subscriber id# aa91104709

Address:

Rajagiri, Sasthamkovil lane, KRA-38, Kannammoola,Tvm, Thiruvananthapuram, Kerala, 695033

Dear sir/madam,

Sub: regarding asianet subscriber id# aa91104709

This is a complaint against a cable tv operator called asianet satlite communications ltd. A lot of customers have been facing problems and no one can do anything except suffering from their monopoly and threats.

My case is i have paid 1500 rs initially and took their asianet digital set of box including initial 3 months subscription for cable tv on 13th july 2018. They informed us we need to opt for a new plan once the initial 3 months subscription is completed. After 3rd month as we were out of station, neither we didn’t opt any plan nor we didn’t ask them to extend the plan. By january when we reached back to the home town, obviously as the cable connection was disconnected, we asked for reconnection. By that time they were claiming to pay another 3 months subscription fee as we didn’t inform them for disconnection after initial 3 months subscription. And they were saying evenif you were not using the connection, it was active. The question is we never opt for any plan or extend the connection, and without my consent how can they extend the connection after 3 months and claiming unnecessary bills.

So we raised this concern to customer care, on 24th january 2019 and the ticket no is aa03180150. They told me will check and revert but there were no response in any means. Finally again when i reached to the customer care they asked me to contact the local asianet office at murinjapalam, trivandrum, kerala. I tired to dialed them for a couple of weeks and finally a month later somebody picked the phone and i was narrating the same story repeatedly. They were also asked me to pay the dues, then only they can give reconnection. This ended up with unnecessarily spending initial amount for set of box and connection and now i am waiting for more than 6 months to get this issue resolved. Otherwise i would have to choose another provider and again i need to spend the initial amount to set of box things.

After six months even if my tv connection got disconnected and asking money for re-connection rs. 1906. Now i am getting frequent messages from them and claiming rs. 2194. Seems every month their reconnection rate get increased.

This is happening from kerala, trivandrum, kannammoola accounts division if you check their customer satisfaction rating in online you can realize that. They are still cut off my connection to pay more 2194 rs. Within this subscription period.

I have no hope to get any justice, but just register here only for my peace

Thank you very much for your time
Kind regards
Rajesh kumar devarajan
Kannammoola
Trivandrum
Kerala
My mob no: [protected]
Email: [protected]@gmail.com
Asinet cable subscriber# : aa91104709