Asianet Satellite Communications — no cable from sat (12.10.2019) morning onwards

Address:

673631

Name : gido clement
Sub id : kd 92001105
My phone : [protected]

From today (12.10.2019) morning onwards there is no cable connection.
I asked my neighbours, they had the same problem and had called the office.
I contacted the local office (Feroke) many times, but no one picked the fone.
So i contacted mr shyju (The in charge here). He asked me to call customer care. As told i called to customer care office around 2pm and registered complaint. It was told to me that the problem will be solved in a while.
But till 6 pm the connection was not restored. Around 6.15pm i called customer care office again and complaint. Then they told me that its my set top box complaint. I told them that its not me, but alot of my neighbours are not having connection. But she insisted that its my set top box problem and the technition will come to clear it, that too on monday.
This is very very wierd &

Till now the connection is not restored (19.40 pm)

Gido