Asianet Satellite Communications — no connection since last 24 hrs

Address:

Ground, 682030

My cust id is ga91024092 mac add 50.09.59. Ff. E0.62 and since last 24 hrs it is showing no signal found, raised many complaints to no avail. L was not even aware that there is a lockdown from today since tv is not working. L have paid rs.7100 odd this month and this is the service that too in this special time of need. Please help resolve my complaint. This is something they can do sitting in their office, no need to travel at all.