Asianet Satellite Communications — Not provided the promised service

Address:

Thiruvananthapuram

Hi my sub code tv192590

I have taken in this new connection on 11th may 2020.

While talking with the sales/technical person initially, i was promised that the connection will be of 100mbps speed. I have been asked to pay the installation charges and the first month charges to provision the connection. However at the time giving the connection, they told me that it is is not possible to provide the 100mbps connection and instead they can only provide 50mbps. If this was notified to me at the time of initial conversation, i would not have agreed and paid for the cash, because i am not looking for a 50mbps connection. It is like asianet has taken the money for just their business and not providing the promised service to the customer. They should have checked the feasibility and then tell the customer about the type of connection they can provide than giving false commitment and taking the money in advance.

I have trued to contact the people who was in talk with me, but none of them now responding to me. I emailed nodal officer for trivandrum and also appellate. There is no response.

Even they have charged the installation cost as i said before. However they have just used the old existing cable in my house to provide the 50mb connection.

I dont have any response from any body to resolve the issue.