Asianet Satellite Communications — tu_1099 speed matter - defined speed is <>25 mbps...but it is less than 4 mbps at evening time

Address:

695017

I had received changed my Asianet BB Plan from TU 799 to TU 1099 @ 25 Mbps speed. My BB Customer ID is tv104901 in the name of PV Subramaniam at VNRA 79, Vikas Nagar, Chekkalamukku, Sreekariyam, Trivandrum 695017. Right from the day, about 2 weeks or so ago after plan change, the BB speed from 8.30 to 11.30 PM is just about 3 to 4 Mbps ONLY. Lodged several complaints about this to BB Customer Care at [protected] as well as their helpdesk by way of calls and emails. But as of date nothing is changed and the speed is JUST 4 Mbps ONLY from 8.30 to 11.30 PM. I am paying a handsome amount in advance for whole year subscription : but the goods received is horrible, pathetic, disgusting and disappointing.