Asianet Satellite Communications — violations in trai regulations...

Address:Thiruvananthapuram, Kerala

Aa 91054895 a k jayachandran asianet digital tv
As per new regulations of trai, i wanted to select free and paid channels al a carte through your website. I have also given my written order form to your peroorkada tvm office on 5th feb 2019. But, without my consent your recommended pack fta 2 has been added by default to my pack depriving me the freedom to select any channels al a carte. This is against trai guidelines.
I request you to remove all the existing channels in my connection and provide me with the facility to select all channels al a carte afresh. I do not want any recommended pack kept in my connection by default and i should have the complete freedom to select any ind of channels sd, hd, free, paid etc: except the mandatory dd channels. Orelse, please advise your peroorkada office, to accede to my request either manually or through the system... Urgent action is solicited.

. A k jayachandran
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Asianet Satellite Communications customer support has been notified about the posted complaint.
Complaint comments 

Comments

Asianet cable is not responding and addressing complaints. Most of the channels are not available especially English News channels. And added some channels that we never watched. Its all against TRAI rules. Action should be taken against them.Their website is not working. Call centre do not answer. Local office staff do not pick up calls. and no response.
DB91000190
Mariamma Koshy

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    +91 80 8606 0665 [Corporate Customer Care]
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    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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