Asianet — Set Top Box not working

Address:

Thrissur, Kerala

The power indicator of my cisco set top box is flashing red continuously and hence i cannot watch tv. When enquired with asianet, they say i have to pay Rs.990/- to solve the issue. I wish to know the following: 1. Whose property is the set-top-box. Asianet or Me? 2. If it is Asianet, why do they charge for repair? 3. If it is Me, should I give back the faulty STB? 4. For whose benefit did the Government introduce STB; the consumer or the advertisers? 5. Why is Asianet not giving a copy of the list of channels I get when I opt for one of their plans? 6. Do we have a ombudsman for attending complaints like these? 7. It is for the service that we are paying and not for getting their equipment to our premises. So charging un-necessarily is an offence / crime. 8. After all STB is for the benefit of Asianet to know which all channels I am watching, how much time I am watching, What all serials / programs I am watching, What all advertisements I am watching etc so that they will get paid from the sponsors / advertisers accordingly. It is actually not useful to the customer. So why should the customer pay again and again. CRIMINAL OFFENCE FROM ASIANET.