Asianet — Set top box replacement

Address:	Thiruvananthapuram, Kerala, 695009
Website:	customercare.asianet.co.in

I had filed a complaint regarding faulty set top box on 9th july 2016. first off, no service person visited my place till date, not even for a formality. they assumed the issue and closed my complaint saying that the warranty period for the stb is over. then i visited the enchakkal regional office personally for the purchase of a new stb. they demanded rs.900 for immediate replacement of new stb and rs.275 for replacement after 8 days. i was ready for the urgent replacement and then they said that the accounts section is not working at the moment and they can register for a request for new stb and the payment can be made duly at the time of delivery. i did as told and returned. now i am getting concerned about my order for the new stb, because my order has not arrived yet, even after five days of complaint. i have been your customer for the last 12years. if this is how you treat your loyal customers then i would be left with no choice other than shifting towards some other service provider. kindly react asap.
P. s: i had to write here because their online complaint registration site itself is not working properly. pathetic!!!