[Resolved]  Asianet — unreasonable bill charged on reconnecion of asianet cable

Address:

Thiruvananthapuram, Kerala

Subscriber ID-AG91003100 Complaint against-Asianet Satellite Communications Limited, Kariavattom, ezhakadavil House, near health centre pangappara, Thiruvananthapuram.Phone number[protected] Details I have gone to the above mentioned pangappara asianet satellite communication office on february end and raised the request to disconnect cable tv connection from march 1st onwards as I was going on my maternity leave. Request was raised orally to an agent who was stationed in the asianet satellite office in Pangapara . We had confirmed twice whether any written request or any mail communication was required for this. The agent confirmed that this is not required. (The name and details of agent who is based in pangappara can be provided if requested). We raised a request to cancel the net connection which is also of asianet at the same time. (For this we have mail communication proof for this disconnection as the Broadband officer specifically asked for a request) After this on March 1st week we received a phone call from asianet customer care asking for reason for the disconnection. The reason for disconnection was properly explained over phone.Again a similar came on the same month asking for the reason . This itself is a proof that the request was somewhere logged. In October when we went for reconnection we were demanded an additional bill of 1100(due of three months march, april and may, post which the connection was automatically disconnected). We were told that there is no proof of disconnection and there are no records available. We find this additional charge extremely unreasonable .We were acting based on the instruction of officers in asainet satellite communication office only . Also please not that we have never been a defaulter in paying the bills. Not sure why the asianet collection agents were waiting for 3 months when he already know there are nobody occupying the home. I am attaching herewith the bill copy where the collection agent marked the time of bill payment (6 months Sep to feb 2014) is marked . Phone number was also jotted down by the collection agent (on right top) when the request for cancellation was told to him. Please have look into this and ensure that justice is served to us.