Askiitians — My points are not redeeming

Sir, i have applied request for redemption of 5oo points but still they are not redeemed even after 15 working days.
And i want to redeem my 500 points for gift.
But why my points are not redeeming yet on askiitians.
I hope that u solve my problem quickly.

For details ;rishika choudhary, points redemption request=500, total points=537
mobile no.[protected]

and from 15 days my points are not redeemed .
I requested for redemption of my points for the first time.
Please solve my query as fast as possible.