Askme.com — Receipt of Incomplete, used and warranty-less product.

Address:

Amravati, Maharashtra

Dear Sir/Madam, I had placed 2 orders (ABF2386470 and ABF2386929) for same mobile phones Xiaomi Mi4 64GB Mobile phones on 3rd and 5th August, 2015 by making net banking payment of Rs. 29998 for both mobiles. As the product webpage of the shopping website did not mention any product originality, invoicing and warranty clause (which have been updated after 17th August). So, before placing the order I had confirmed the genuineness, invoicing and Warranty details with the companies customer support ([protected]). I specifically asked them if I fill surely receive 1 years full warranty with Taxed Invoice, on which I was told to be completely relaxed as the product comes with proper invoice and 1 years warranty and askmebazaar do not sell any fake or incomplete product (till now the company did not mention that the product will be seal opened box). Also, if I am not satisfied with the product I have an option to fail a complaint via customer support email ([protected]@askmebazaar.com) which is mentioned on companies website as the ([protected]) customer support do not have authority to accept return complaints and claim refund which shall be given in 5-6 working days. I received both the products on 20th August, 2015 (I took complete video o[censored]nboxing of both mobile phones as proof in case the phone is damaged along with various Images). 1. The phones were seal opened boxes. 2. The warranty I received was only 6 months and which is sellers warranty not manufacturer warranty (Not being manufacturer warranty the company will not provide me free of cost services at it service centres. Both the things were mentioned on the sellers invoice (EMRetail co. Delhi) provided with the products in their boxes. On having spoken to the seller (EMretail) directly, I was told that the seller mentioned every single detail including that the product being seal opened and 6 months warranty to askmebazaar.com. Who, failed to mention it on their website (mistakenly or deliberately). I immediately emailed "[protected]@askmebazaar.com" on 21st August, 2015 (very next day of delivery) about the products condition and warranty along with the invoices, product and their box images and their product webpage screenshot taken while placing the Order on 3rd August which did not mention anything about the product would be seal opened and will come with 6 months warranty only. After having called askmebazaar.com tens of times and emailing them thrice I received 3 calls from different spokesperson on 27th August. Who denied any mistake committed by askmebazaar.com, instead they tried to point out silly mistakes which are totally meaningless and which were never committed by me: 1. Since the product webpage did not mention any warranty clause I should not assume that the phone will have warranty of 1 year and not 6 months. As nothing was mentioned on website how can I assume that the product MUST come with 1 year warranty. On which I replied: A. Before placing the order I had confirmed everything from their customer care and only then I placed the order. B. No mobile phone company offers 6 months warranty. It a natural hardcore fact across the world that If you buy a new original mobile phone with taxed invoice you get 1 years warranty for phone and 6 months warranty for its accessories. 2. As I did not make phone call complaint on ([protected]), my Email complaint do not stand valid. On which I said, "I did as guided by your own customer care service dept. You should check your internal flaws 1st and then try to argue with your rational customer for stupid pointless mistakes that your customers never commit." I told them that I am ready to accept the unsealed phones in the condition I have received. I am only concerned about the phones warranty. I gave them 3 simple options: 1. Grant me complete 1 years manufacturers warranty as promised to me. OR, 2. Grant me complete refund in cash or Bank and then take the phones return. (The refund is to be granted 1st or can be granted simultaneously by courier company while taking back the phone. As I have lost faith in the company and I am completely sure that the company is misleading its customers by giving false information and suppressing facts about the products they sell, and so I am very doubtful if I will receive any refund if I return the phone 1st. Granting refund 1st or simultaneously is not any extraordinary thing to do. All other online shopping companies does it including amazon, ebay, snapdeal, flipkart, etc. They grant refund before picking up the product or even grant it hand to hand. Also, askmebazaar.com has very poor reputation in market. I recently googled for the reviews and learnt that their are thousands of people who have either not received their products or received faulty products, fake products, or have never been granted refund. No positive review of this company exists.). OR, 3. Grant me compensation for only 6 months warranty provided to me, instead of 1 year as was promised to me. The spokespersons have denied all 3 of my option and have failed to communicate since. They have not offered any possible solution to me. I am doubtful if the company will provide me with my money. Instead they are trying to find stupid silly mistakes that I might have committed as an excuse for not providing me my money. I have complied with each and every action I am supposed to comply as a rational customer. Instead, I have done more than that. I have taken complete video o[censored]n-boxing of both the mobile phones, images of box, invoice, and mobile phones and screenshots of their product webpage. I have also sent respective images and screenshots to the company as a proof but they fail to acknowledge the same. The companies internal communication and service system are way too faulty, due to which the innocent customer are suffering. Their customer support fails to receive email and fails to acknowledge any complaint that they have received, they failed to provide me with courier details, Despatch details, seller details. The company has no standards for common public customers and they admit no moral responsibility for mistakes that have committed. After speaking to them Now I am sure that they are doing this deliberately just to maximise their revenue and profits. They do not provide us with vital information about the product and later when we apply with a complaint, they try to take the non provided information as their strength and our weakness. But in my case I have taken care each and every slightest possible detail and have taken all possible actions. askmebazaar.com is a failed company who is looting money from common public my offering fake discounts and offers, suppressing vital information about products, providing false information on their customer suppressing facts and misleading common people. Such company should be imposed with heavy penalty and should be ceased. I request you to kindly take up the matter high as daily more and more people are falling victim to such false on-line shopping websites. I am a frequent on-line shopper and I am experiencing this for the 1st time. Email: [protected]@gmail.com Contact: [protected] Invoice no. 2718, 2715. Order no.: ABF2386470, ABF2386929. Payment date: 3rd and 5th August, 2015 for 1st and 2nd mobile phone. Invoice date: 12/08/2015. Encl.: Box images, Invoice images, Product webpage screenshot.