Avail Finance — My loan account is not close and effected my cibil score

Address:

Avail Finance, Block C, Prestige RMZ Startech, 2, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095

Hello Sir,
I am Ranjeet Pathak From Delhi, I am pay my loan amount but my loan account is not close and effected my cibil score please check and needful help me.