[Resolved] Aviva Life Insurance Company India — surrender o[censored]lip | |||
I took aviva life insurance company india plan in october 2014. I paid for 3 years and then i couldn't pay for it. The policy is under discontinued status. I wanted to withdraw funds as i needed money very urgently. They denied saying that there is a lock-in period. As per irda guidelines, i can withdraw the policy even if there is a lock-in period, however, i have pay surrender charges. I went to the branch and the manager over their denied. He asked me to send the email to their customer care. I sent email to [protected]@avivaindia.com; [protected]@avivaindia.com; [protected]@avivaindia.com; [protected]@avivaindia.com I got an automated reply that they will reply in 4 business days. No reply from them yet. Policy number 10176142 and 10176142 I sent the email on thursday, march 14, 2019 5:56 pm I need urgent help on this. I have attached their response as a screenshot in the picture. Was this information helpful? | |||
Apr 29, 2019 Complaint marked as Resolved Aviva Life Insurance Company India customer support has been notified about the posted complaint. Verified Support Mar 29, 2019 Aviva Life Insurance Company India Customer Care's response Hello, We regret that you did not have a positive experience with us. Our customer team will contact you at the earliest to help resolve the concern. Warm Regards, Team Aviva | |||
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+91 12 4270 9046
Aviva Tower, Sector Road, DLF Phase V, Sector 43, Gurgaon, Haryana, India - 122003
Moreover all my mails to their customerservice, complaints and gro returned with failure message.
I feel helpless as I cannot get status of the surrender application for my policy. Even noida sec 18 branch, where i have submitted the request for policy surrender have expressed their inability that they cannot open their system due to technical glitch.
whatever technical problem they might be undergoing through at least they must have some point of contact whereby customers may get some reassurances.At least they may send text messages to their customers at some intervals that me ease their worries.