[Resolved] Axis Bank — Amount deducted from my account but bsnl recharge is not happend

Deepti_123

Address:

Sonipat, Haryana, 131001

Hi,
I have made a transaction from Axis mobile banking to recharge my BSNL number on 25th-March, showing successful transaction and amount is deducted from my account but recharge of phone is not happened. I called customer care but they are not responding me with correct reason of this fault .Means we can't rely on you for any transaction and stop using your application and de-Active my account.
This is really disgusting .

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Mar 31, 2016

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Verified Support

Hi Deepti,

Please share the complaint/reference number which you may have received from the last channel approached for us to look into it on priority.

Regards,
Axis Bank

Deepti_123

Hi,

Complaint Number is '1255252 ' and transaction which happend was 'CVK2BD9R2192'.
Thanks for your support, reverting unsuccessful transaction and credit my money back into my account ON 28/March/2016.

Regards,
Deepti