Axis Bank — Axis Bank has cheated me

Address:

Mumbai City, Maharashtra

Sub: RD [protected]. Axis Bank has cheated me as highlighted below. 1. Axis Bank wrongly debited my account of Rs 49, 000 on July 30, 2015 without my knowledge. 2. I noticed this error on July 30, 2015 itself as I had to make a scheduled payment of Rs 1, 00, 000 from my Axis Bank account however it could not go through due to insufficient funds in the account. I tried contacting Axis Bank however there was no response. Finally on August 1, 2015, Saudamini called me up and listened to the sequence of events right up to me having to break another FD and created Reference No 16602260 saying the issue would be taken care of by midnight. Nobody called or mailed me and the Rs 49, 000 was not credited back to my account. 3. Axis Bank Tura Operations Head Archan Chakraborty called me on the evening of August 3, 2015 and listened to the entire sequence of events including the loss of interest due to the breaking of the FD which was done as nobody from Axis Bank bothered to resolve the issue from July 30, 2015. He said he would either credit the amount of Rs 49, 000 back to my account or keep it as it is without executing a debit for August 2015 for which I told him that 8.9% would have to be credited to my account due the extra debit then.The loss of interest due to premature breakage of the FD was also discussed. He gave me the above Tura Operations Head and Branch Head mail IDs telling me to register the complaints with them, which I did. He said he would intimate me as to what would be done. 4. I did not receive a response as to what was decided, as Archan had assured me. The amount of Rs 49, 000 was credited back to my account on August 4, 2015 however there was no sign or word about the loss of interest issue. I mailed the Tura management team again and Archan replied that he had taken up the issue with higher authorities and would get back to me very soon. 5. Six days had passed however Archan Chakroborty did not bother to contact me or resolve the issue. I mailed him again on August 10, 2015 asking for an update. Finally, Archan replied that they would not credit the interest loss I claimed as I had broken my FD without intimating them. He along with Axis Bank are not reimbursing my loss even though they accept that the fault lay with them. Axis Bank has been very unprofessional and callous throughout this episode. First, you illegally debit my account of Rs 49, 000. Second, you are totally oblivious of the matter and I have to bring it to your notice. Third, you assure me of looking into the matter and getting back to me ASAP however you do not, due to which I had to break an FD to fulfill my financial commitments. Fourth, your Operations Head Archan Chakraborty assures me that options regarding amount of the Rs 49, 000 and compensation towards the premature breaking of the FD would be discussed and a solution would be arrived at and communicated to me however he does not bother to get back to me for six days. Fifth, after I write to Archan, he has the gall to tell me that Axis Bank would not compensate me for the loss of interest due to breaking of the FD as they had not been informed prior to me breaking the FD which is most laughable if it was not annoying as I had to break the FD to fulfill my financial obligations, which I could not initially do due to Axis Bank's goo[censored]p and then I am told that I should have taken their prior approval before doing so. Axis Bank is shying away from living up their standards on appropriate behaviour and are refusing to pay for their errors and delays. I can be reached at [protected] after 3 pm.