[Resolved] Axis Bank — Axis Bank UPI amount debited but the merchant did not receive the amount So the amount has been transferred to the my account

Dhaiya Devii

Aug 16, 2022

Address:

Siyana jalore pin code 343024

This is regarding the UPI transaction which I did on April 15th, 2022 of Rs. 900 via Phone Pay.
The transaction got successful from my end and the amount got debited from my savings bank account (SBI) but the merchant didn't receive the amount in his account. Due to this, I have to again make a payment of Rs. 900 with my other card.

After so many follow-ups with the SBI bank, I have got the below details about the transaction. The amount has been transferred to the below account number.

Beneficiary Bank: Axis Bank
Beneficiary Account No. :[protected]
Beneficiary IFSC: UTIB0000000

After checking with the merchant, the above-mentioned account number is not the merchant's account number and IFSC mentioned above is not a valid code.

Please help me in getting my money back into my SBI bank account.
My Bank Account Number:- [protected]
IFSC CODE :- SBIN0031272

The transaction details have been attached for your reference.

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Sep 24, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2022

Axis Bank Customer Care's response Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. Once raised, please share the dispute ID with us to check and assist further. Regards, Team Axis Bank.