[Resolved]  Axis Bank Credit Card — (1)charging excess amount in credit card bill, (2) no refund credited and (3) charged the amount for period when card was not used

Address:

Jodhpur, Rajasthan

I have complained to customer services of axis bank credit card ([protected] ) of Dr Kapoor C choudhary, regarding charging excess amount of Rs, 806.54 in my card statement period 26th July 2013 to 24th Aug.2013 and also about customer unfriendly attitude .(email -(1) : SUN, Sep. 8, 2013, 8.56AM)

I was informed about reversal of excess amounts of Rs.674.19 & Rs. 169.74 via email ( email-(3) wed, Nov..13.2013) but amount will be adjusted against fresh transaction done on my credit card (email-(4) Feb13, 2014). On the contrary, I was asked to submit proof of payment whereas Bank authority can check the proof from my bank account ( proof of deposit of Rs.6471.54 ( sbi, 884974 dt.[protected].

When I have requested to deposit my credit amount in my saving account of axis bank on 4th april'14 (email-(6A)), Bank authorities have informed me about the out standing balance of Rs.1276.68, when I have not used my credit card after 19th August 2013.( email-(Mon.april 7.2014) . Bank authority have adjusted my due credit amount and instructed to pay outstanding amount of Rs, 109.60.
when i have realised the fraud made by so called reputed bank, I have instructed axis bank credit card authority to block my card use and ask for refund .
Till date, I have not received any mail or refund or statement from Bank.

Therefore, I humbly request RBI and Bank ombudsman to take suitable legal action and reward strict punishment to prevent such fraud by credit card authorities .

Dr Kapoor C Choudhary
602, Hukumraj apartment, Residency road,
JODHPUR-342001 (Rajasthan)
[protected]