Axis Bank — Credit card dispatch delay from bank

I have recently applied for an Axis Bank ACE credit card through the bank officials. Card was approved on 29 June, 2022 which did not get any update since then. The Card status is APPROVED since then with a credit limit of 27, 000. Earlier this year, I had applied for a Flipkart Axis Credit Card which was received within 10 days of application.
Attached are the screenshots of the SMS received upon card approval on 29 June, 2022 and the Online status of the application as approved.

I have contacted the bank via online chat (chat ref. no.[protected] as well as through phone but without the resolution.
I don't think the application should be stuck for so many days for customers having Excellent Cibil scores
.
Please resolve it and dispatch the card asap.