Axis Bank — credit card - fraudulent transaction & late fee

Hi,

This is with reference to my multiple complaints dated as below to axis bank on all the possible email ids, phone, bank branch since march 2020:-

18th march 2020, 18th june, 21st june, 24th june, 7th july, 30th august, 1st september, 5th september and 1 in the bank on 5th september 2020 – kalkaji branch

I would like you to note the following: -

1. My registered mobile number in the bank is [protected] (This has been verified and confirmed by the kalkaji brach of axis bank) - however, i am not receiving any messages of my transaction of any my cards, no otp messages, no credit card statement messages, no intimation of any transaction
2. Axis customer care number employees are not accepting my complaints since march’20 (Lockdown period) – reason shared by them – mobile number not registered

• the case is of a fraudulent transaction for which there was no message received to me from axis bank
• the fraudulent transaction has been done from my add on card which never got activated by me till date
• since march as it was a lockdown period for india, axis bank customer care refused to register my complaint on phone stating this is not my registered mobile number whereas bank branch is confirming this number as my registered mobile number.
• hence, i was constantly mailing on the email ids of axis bank as per the dates stated above
Case:-
There is a transaction made on my add on credit card, card number – [protected] on 5th december 2019
6. As shared, i am not getting any transaction intimation message on my registered mobile and no otp messages are being received. There was no transaction message received for this transaction as well
7. This card has never got activated by me till date it is still in original envelope and in my custody.
8. Since i did not receive any message, i was not aware that any fraudulent transaction has been made on my card
9. I received first message from axis bank in march for the outstanding amount. Which was a surprise to me as i didn’t use that card.
10. Since so many years, i have not received any message on my credit card statement generated, outstanding amount, transaction etc. Till date i do not receive any statement messages on my card from axis bank to inform me that whether my card has been used anywhere and what is the outstanding amount i have to pay.

Post received the message i got alerted and reached axis bank on my transaction and informing axis bank to do the investigation. As it was a lockdown period, i was unable to go to the bank to register my compliant. Hence, i called customer care and to my surprise they refuse to take my complaint and ask me to call from my previous number (Which i am not using anymore its been more than 6 years)

Hence, i started emailing. However, there was no resolution on my email complaints.

Now after so many complaints there has not been any investigation done till date on that fraudulent transaction and there is big amount of late fee being charged on my card every month.

This kind of support and customer service from such a reputed bank is unacceptable. The bank is unable to provide basic service of message intimation and customer support is refusing to take my complaint.

I look forward for your support in resolving the issue. As i have been charged for the amount which i have not spent and bank is not listening to me. Kindly help getting the fraudulent transaction amount removed and late fee removed from my card.

Thanks for your support

—
Warm regards,
Vineeta arora
[protected]