[Resolved]  Axis Bank — Deducted charges rs.750 and service tax rs.92.70 for minimum balance of rs.10000

Address:

Vadodara, Gujarat

Dear Customer service/Complaint manager, From many days no response from your side in the subject matter, then what is the use of customer care id and details given on the net for helping the customers(Account holders).It seems that your bank branch is not responding then who is responsible for such wrong charges levied on the customers account holders.Pl note the complaint no. 9757197 dtd 23.05.14 booked online in the consent of deducting charges from savings account no.[protected] Anil Soni in manjalpur branch.Pl respond in the consent of the On 29/03/14 Deducted from my savings account balance charges rs.750 and service tax rs.92.70 has been deducted for minimum balance of rs.10000 charges which no body had informed me as my mobile no. is also registered with the branch and without giving any letter, Pl note my savings account no.[protected] Anil Soni in Baroda manjalpur branch is from last 10 years and also note my family is having almost 10 accounts with your bank. My savings account is from last 10 years opened in the bank earlier known as UTI bank. On 29/03/14 From my savings account balance charges rs.750 and service tax rs.92.70 has been deducted for minimum balance of rs.10000 charges which no body had informed me as my mobile no. is also registered with the branch and without giving any letter, How they can deduct so much charges if your bank rules are being changed then is that no body responsibility to inform the existing customers of the charges being levied. Also note at the time of opening i was being informed of no such charges and minimum balance of rs.10000. Your manjalpur branch manager is responding so much worst when i had inquired on the same with your branch. 1 year earlier your sales executive had requested me to give an another account to our branch then i had also given my son child account to them, and they had opened while coming to my residence, it seems that your branch is only interested in new customers instead of respecting the old customers. For your knowledge my family accounts are 10 with your branch 2 senior citizen, 2 demat accounts, 1 locker account, 3 savings account and some FD accounts with your branch. First of all your branch manager is very worst in replying as if like a casual sitting at such a senior positions even they don t have any respect for the senior citizen also. When i inquired in the matter branch manager was not even ready to listen and he told that if you want to keep account then keep other wise do what ever you want. I am shocked by the worst reply given by your branch manger even he said to my father if you don t know about the minimum balance then it is not my fault and second thing i want to high light is the negligence response they are giving to senior citizen also. From last 10 years no such charges were charged and this time my balance was gone below 10000. Also note as per RBI govt. rule no such high charges will be levied as declared in the news paper last few days back then how your branch can charge such charges to the customer and that is too without informing the customer. Pl note i am salaried person and for salaried person some times it gets difficult to maintain such a huge balance. I am maintaining the minimum balance.Also note my 2 FD accounts interest is transferred to my savings account no.[protected] quarterly basis. So there is no question of minimum balance maintaining this time it was lacked and also no body from your branch had informed in the matter by sms or any letter and due to which i am being charged such a huge amount. You are requested to revert the charges rs.750 and service tax rs.92.70 back to my savings account no.account no.[protected] Anil Soni in Baroda manjalpur branch. How they can deduct so much charges if your bank rules are being changed then is that no body responsibility to inform the existing You are requested to revert the charges rs.750 and service tax rs.92.70 back to my savings account no.account no.[protected] Anil Soni in Baroda manjalpur branch. With kind regards, Anil Soni Mb. No. [protected]