Axis Bank — Delay in refund

Address:

Mumbai City, Maharashtra

Dear Officer Consumer Forum Maharashtra India Dear Sir/Madam I Abhilash Sinha a resident of Navi Mumbai have done the credit card payment twice to Axis Bank on August 26 2015. Being middle class citizen an amount of around INR 32000 is a big deal for me but the officials from Axis Bank is not cooperating with me properly. Since then I am behind them for my refund but they are treating it in a very negligent way despite by giving them the signal of complaining in the Consumer Forum. The details of the incidents are as follows: 1. I called on the Axis Helpline no. & told them about the incident & they said don't worry it shall be refunded back you need not to do anything - August 26 2015; 2. I waited till Sep 4 2015 as there were no response by their side I spoke to Miss Bhavana reference no. "17135759" as registered by AXIS, she asked me to send statement & cancelled cheque I confirmed with her many times that the "credit card" statement & the "cheque of the account on which I wish refund"? she said yes & I sent the statement. Acknowledgement no. is[protected]; 3. I waited but when got no response by their side again I called up Helpline no. then I spoke to Miss Madhuri then Miss Prerna & then Miss Premlata from Escalation department of Axis Credit Cards. Then they trio asked me to send that copy of the statement from where the amount got deducted & cancelled cheque of the same bank; 4. I again sent it & the acknowledgement no. is 10950156 but in vain; 5. I again got fed up & called & resent the scanned copy on September 8 2015 but in vain; 6. On September 10 2015 I called up helpline no. @ 1227PM & spoke to Nivedita & she said you sent the mail on Sep 8 so you have to wait till September 11 2015. On the contrary they commit in mail to revert in 1 working days time. Then on September 10 2015 itself around 2 PM I got this mail :- Dear Mr Sinha, We refer to your appended email regarding refund of an excess amount. As per Aixs Bank norms and policy we cannot process refund. Kindly provide payment proof of Rs.32, 630.14/- with proper bank statement and cancel cheque copy. Kindly provide correct bank statement of Online payment. We request your co-operation in the interim. Regards, Suraj Kamble Customer Service – Cards Axis Bank Is this the service AXIS BANK providing by annoying the customer whom did they say on advertisements “valuable”. I wish to raise complaint against them & some stringent action must be taken against them as 32000 rupees is not a small amount for any middleclass person. Due to this negligence my EMIs could get bounced then the loss of CIBIL score, my trauma, mental tension shall be borne by AXIS bank. For AXIS Bank - Change your tagline from “BADHTI KA NAAM ZINDAGI” se “LATKANE KA NAAM - AXIS” If this letter is not going to be considered seriously then this matter shall go to the press & media. I hope this letter would have told the agony I am suffering & I thank you in anticipation. Regards Abhilash Sinha +91-[protected] / +91-[protected] [protected]@yahoo.co.in For more details visit www.facebook.com/abhilashsinha555 www.youtube.com/abhilashsinha