Axis Bank — edc machine deactivation

Address:

Hyderabad, Andhra Pradesh

I dr. V. Sunil chandra holding edc machine with tid no.[protected]New dentist and dontis) linked to my current acoount [protected] requested to close my edc account as iam not using it frequently and iam going to close my bussiness. I already send a mail regarding this to axis bank executive (Sreenivas. [protected]@axisbank.com) on 4th dec 2017, and to axis bank customer support (Merchant. [protected]@axisbank.com) on 11th dec 2017 but i didn't received any reply till now. When i contacted in balanagar branch, hyderabad they said that they cannot deactivate from bank side and asked me to call there executive. Its almost 10days am waiting for there call. Please kindly do the needfull asap