[Resolved] Axis Bank — Fraudulent atm card transactions, of rs 50 000 and axis bank is not doing anything

bhavesh.agarwal

from Delhi, Delhi

Address:	401107
Website:	www.axisbank.com

Hi,

There were fraud atm debit card transactions worth rs:50, 000 on 29th may 2017 at 12.00am. The atm card was with me and yet the transaction was done. I got back to back smses of these transactions and at once i blocked my atm card.

Next day (29th may 2017), i submitted the police complaint, dispute form and atm card pieces picture to the 'customer. [protected]@axisbank.com, debit. [protected]@axisbank.com'.

Till today there is no update from axis bank.

Customer care does not provide any updates at all. I have called the customer care many times. I have also visited the axis bank operations head personally multiple times, but they say they cannot do anything, the investigation department takes time.

After getting frustrated i emailed mulitple complaints to the nodal department 'nodal. [protected]@axisbank.com' but from there i always get the same email that wait for 20 working days. What is the point of having nodal officer if they cannot even provide satisfactory answers?

It is very irritating and frustrating when there is no update provided on my case. My hard earned money is lost and the bank doesnt care for the customer. Now the branch operations head says it can take more than 20 days, maybe 45 days to settle, but without confirmation.

What should be done? We feel bank is safe and hence we put money in the savings account. But axis bank is no more safe. The customer care is uselss and provide no help. For me, rs. 50, 000 is a big amount. I have my emi dues to pay and the bank doesnt care.

If operations head and customer care cannot help, then who can help in this? The fraud is enjoying his time with my 50, 000 and i am suffering here.

I am planning to put all this into media now and make this viral using social networks if my issue is not resolved. Let axis bank face the wrath after that.

Complaint details:

Complaint id: 31422586
Dispute form submission id:[protected]

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Jul 20, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Axis Bank Customer Care's response Hi Bhavesh,

We understand that our escalation team have responded to you via mail reference number:[protected] dated June 13, 2017 confirming that TAT for resolution is 20 working days. Request you to allow us the stipulated time frame.

Regards,
Axis Bank

Jun 22, 2017

Updated by bhavesh.agarwal Hi,

You are asking me to wait for 20 Days. Your stipulated "20 Days" are over and yet there is not a single update. No one picks up calls at Nodal Office Phone number.

On the top of that, your escalation team member - Mallika Koralla has mentioned that you need more "7 Days" to get back to me with an update. What is going on???

You mean now I have to wait for 20+7=27 Working days more???? Just to get an update for my lost money???

What kind of support you guys provide. It is high time now that you respond with updates. You have crossed limits of frustrating a customer.

Now I have been given a new complaint number by your so called escalation team. Does that mean, I need to wait for more 27+20=47 Working days???

You guys are too frustrating, I repent opening an account in Axis bank!

Jun 28, 2017

Updated by bhavesh.agarwal There is no update yet?
Its past your 20 working days already!