[Resolved] Axis Bank

[Resolved] Axis Bank — Gold Loan

K Kajal75 from Bengaluru, Karnataka Mar 6, 2022 Mar 12, 2022 This thread was updated on Mar 12, 2022

I applied for Gold Loan around Jan'22 end and received approx Rs 56000 in my account. After a week, when I went to Axis SahakaranagarBranch Bangalore, I met Bharathi M N ([protected]), who issued the Loan amount, to request her to deposit Rs10000 against my loan. To my surprise she asked me for Welcome card ( I don't remember receiving it) and on request, she gave me my Loan account number with one digit less. [protected]. I am highly apprehensive of my Gold and mental health with this fishy experience. I need clarification and specifics . Was this information helpful? No (0) Yes (0)
Apr 12, 2022 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Mar 06, 2022 Updated by Kajal75 I am sending a complaint to Ombudsman too. Verified Support Mar 10, 2022 Axis Bank Customer Care's response Hi Kajal, we have raised your concern via SR number 72421791 and shall get back to you shortly with an update. Regards, Team Axis Bank Verified Support Mar 12, 2022 Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused to you. Regret the delay in reply. We understand that you visited the branch and asked for partial deposit of cash amounted 10000, then later you were asked for the closure of gold loan process. so our staff Ms Bharathi asked you GDR copy so you got misunderstood about closure and partial payment and Ms Bharathi given a correct loan account number. Further, we understand that Branch Official contacted you and clarified about the gold account number process and resolved. Regards, Team Axis Bank.
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Kajal75

from Bengaluru, Karnataka

Mar 12, 2022

The Loan account number I agree, is correct. But I don't understand the closure request. Who said, I was there for closure. And how can I, coz they said at the time of application that the tenure of loan is for a year. Kindly explain why is the closure request in the picture ? I was there for partial payment of Rs 10000. Period.
Loan account number is correct, according to you. I accept
I need an apology from Bharathi for the confusion. I never asked for closure. I don't accept your explanation in that regard .