Axis Bank — Incorrect transaction on my credit card

Address:

New Delhi, Delhi

This is in reference to one of the incorrect transaction on My Axis Bank CC [protected]. Highlighted in Yellow.
I had ordered an IPhone on EBay on EMI Options. Later I cancelled the order. I got a confirmation from the EBay that the same will be reflected in my account in couple of day, see attached html file.
However the same is reflected on my CC.

I have made multiple call to talk to your Support Team for assistance. But there is no Positive reply from there. They always say to call after 3-4 days for technical reasons.