[Resolved]  Axis Bank — Lime wallet failed transaction amount not refunded even after 1 month

Address:	North Goa, Goa, 403001
Website:	www.axisbank.com/lime-website/wallet.html

On 6th July 2016 i had done transaction of Rs.3400/- but the transaction had got failed but amount was deducted from Lime Wallet. I raised the complaint on same day and the complaint number is[protected].

Late on after few days Lime wallet asked they want proof from merchant that the transaction has been failed and the amount has been not received by them, so i mailed the proof to lime wallet. But still my money has not been refunded every time when i ask the status through mail i get robotic from saying "Dear Mr.

Thank you for your email.

I apologize for the inconvenience you’ve had to face

I acknowledge your email regarding the failure transaction of Rs. 3400/-. A request for your query with reference number[protected], has already been raised and the issue is under process. Once we get the update from the concerned team, we will update you with the same. Kindly bear with us until then.

Appreciate your co-operation and patience.

In case you have any queries pertaining to Lime you can e-mail us on [protected]@axisbank.com or call us on our toll free number:[protected].


Best Regards,
Malini
Axis Bank
Customer Support"

So total 1 Month passed i am getting same reply from them.