Axis Bank Ltd — Partially Refunded of Locker Rent

Address:

Surat, Gujarat

Date : 02/10/2015 To, The Axis Bank Ltd, Ring Road Textile Market Branch, Surat-395002 Respected Sir, I had a Locker with Textile Market, Ring Road Branch, Surat-395002. My Locker No-is 53 in the name of SHAILESHKUMAR DHOOT. For the year 2015-16 Bank has debited the Locker rent of Rs. 3000/- + 14% Service Tax on Dt. 17/06/2015. i.e. Total amount of Rs. 3420/- I had surrender this locker in the month of July-2015, the Surrender procedure is done by MR. Sanjay Malival (DM, Textile Market Branch) and he told me that the remaining month amount will be refunded by bank and it will be credited in 7-10 days in your account i, e. Rs. 2000+ Service Tax is Total 2280/-. On[protected] Bank has credited the amount of Rs. 2000/- as an locker surrender amount, but this amount is only the principal amount and Service Tax amount is not refunded. Inspite of my several reminder to the base branch or Mr. Sanjay Malival for refunding the Tax amount they are now not responding me properly. I had also done the online complain to the HO of Axis Branch. My complain no. is as follows : 1st online complain: 17306472 2nd online complain: 10928257 Every time i talk to the bank they send one complain no. to me but still i am not getting the proper solution to the issue. On the base branch when i talk to Mr. Sanjay Malival he told me i have given the reply to the mail and again he told me I give you the money from my Pocket for this nominal amount, "IS THIS THE CORRECT WAY TO TALK WITH THE CUSTOMER". The way he is talking is not good. After waiting for more than 60 days i am not getting the proper response from the bank. For this nominal amount of Rs. 280/- still i have to how much time please tell me. Thanking You, Your’s Faithfully Shailesh Dhoot Enclosed : Bank Statement for JUNE and AUG-15 for Locker amount deducted and Refund.