Axis Bank — Miscommunication and irresponsible behaviour

Address:

Gautam Buddh Nagar, Uttar Pradesh

I want to complain about the Axis Bank Sales Team lead named as Arvind Kumar Upadhyay located at Noida sector 18 loan centre. I am really unhappy and it is disappointing to see that bank's like Axis has such employees who does miscommunication and play around with customers. Due to his immature and irresponsible behaviour I had to face following problems: 1. I had to follow up with them to know my emi date and amount. I did not even received the loan kit at that time. Even after several calls I did not get the response. Due to this I am being charged sum of 2000 inr on my loan account as bounce charges. 2. Arvind has been playing around with me by doing fake commitments of gettin the charges waived off and came back with no response even after several calls and emails on Arvindkumar.up as by aye axis sales.in as advised by him 3. Due to his irresponsible behaviour I had to chase the builder and courier company for my property documents. I myself found my property documents and gave it to bank after 1 year of loan. Even now I have received the copy of triparty agreement from the bank or builder due to arvind's involvement.