[Resolved]  Axis Bank — missed credit card payment due to no timely information provided by care

Address:Bathinda, Punjab, 151001

I hv 2 pay my credit card bill. I call @ care 11:40pm on[protected]. They said our system is not working call after 2 hours. I explain today last day for bill. I don't know proper information about the bill i hv 2 knw details they transfer call @ ivr when again i try 4 time the did this i hv full recording of conversation they totally waste my 50 min and i missed payment. Also axis app is not working screenshoot is attached with it and also there care call is chargable @1₹/min. Need solution of my problem and also take action against ur executive razi and sri parsad and 2 more. And why axis don't hv any complaint email id?? Bcz there portal is confusing
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Jan 20, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2018
Axis Bank Customer Care's response
Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
Dec 11, 2018
Updated by bgoldy111
my contact no is [protected], id [protected]@gmail.com
Complaint comments 

Comments

Sir

I have transfer amount RS 3557 .for[protected].but wrongly transferred two time.. Please reforword my amount.

Name: Siva s
Acc no:[protected]

Axis Bank Customer Care's response, Dec 12, 2018
Verified Support
Hi, please refer to the following link: https://bit.ly/2OiPPVz, for more information on the same. Regards, Team Axis Bank.

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