Axis Bank — Requesting for Axis my zone credit card clearance letter & Cibil masking

Address:

V.satyanarayana , pyla street ,gollapalli, bobbili , vizianagaram

I had credit card sattlement in 2022, also i have paid 6025/- for cibil masking purpose, i have paid payment on 7th November 2022, but still it is showing negative on my cibil report
please clear the negative on my cibil, i have raised 2 service requests
1st request :[protected] on Oct 27th 2022
2nd request :[protected] on 20th feb 2023
3rd request :[protected] on marc15th, 2023

my credit card details : [protected]
number [protected]