[Resolved]  Axis Bank — Savings account

Hi,

I am having an account with this bank since 2001. It was a salary account.
In 2006 the monthly salary stopped coming into the account.
Then the account was upgraded to prime plus savings account instead of easy access savings account.
Ideally when you don't get salary in your salary account for more than 30 days, it gets upgraded to easy access savings account. As i had a fd for my account till 2016 april, no non-maintenance of minimum balance penalty was levied on the account. After i withdrew the fd, penalty was imposed on the account and then i realized that the account up-gradation done was incorrect.

For resolving this problem, i am following up with the bank since one month. Below is the series of incidences that happened.

1. I visited nearest branch to enquirer why these charges are deducted, they told me go to home branch, they can't help here. I stay in chennai and home branch is bareilly so that is obviously not possible.

2. I called customer care, they gave me the same response.

3. I again called customer care and they gave me 3 numbers of bareilly branch, none of them were reachable.

4. I logged a complaint which was auto closed with even providing a solution. I called your toll free number and got the response branch is saying they did not modify account code.

5. I again escalated the matter and escalation team got back to me with reply, the branch code is prime plus since inception of account and it was never a salary account and why am i inquiring for an account after 8 years of account code change.

6. I again called customer care and got the number of home branch manager and he told me that yes it was a salary account and branch code was changed to prime plus savings account instead of easy access keeping in view the high balance in my account. This does not sound convening to me.
How can they decide what is customer's requirement. The procedure says when you don't get salary in your salary account for more than 30 days, it gets upgraded to easy access savings account. Then why was it a exception in my case and that too without my consent.