Axis Bank — The amount is debited too times from my debit card

Address:Mumbai City, Maharashtra, 400081
Website:axis bank

Hi,

From almost one month I am putting mail to axis bank team on my issue that the money debited twice from my debit account while making payment to merchant.
Provided merchant bill copy proof also, still no one is bothered to call ..
they just sending me copy pasted formatted replies.


by Naveen R, Subhash Doddamani etc

Just fed up, worst experience I had .
Please help me if possible.
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Hi,

Sorry for the trouble. Please share the reference number which you may have received from the last communication channel approached for us to look into it on priority.

Regards,
Axis Bank
reference number 21603005, Even I have submitted the void statement., still the picture is not clear, when I will get my money back.Please arrange call back from the senior.As I am also business development head of one of the stock market advisory, But we always make target that query should solved within 10 days, this called service industry.
Even Same issue had with me from SBI also couple of year ago, but it solved in 15 days.
So Axis is Private bank, still why taking so much time to resolve, then ???

See I have open accounts with you on acceptation of that I will get instant service in private bank, but sorry to say by this matter I am disappointed by Axis brand name.
Hi,

We are in receipt of your complaint via service request number: 22122913 and will get back to you shortly. In case, you do not receive any revert within 2-3 working days, please write back to us.

Regards,
Axis Bank
thanks for your prompt reply, hoping positive solution from consumer complaint forum .
2 to 3 days are over after your reply.No one called me yet...Any update ?
Hi,

An amount of Rs. 3, 586.00 has been reversed to your account dated May 04, 2016. Thanks for writing in!

Regards,
Axis Bank
Thanks a lot..For your quick response as well as promised action..Thanks to axis bank customer care and consumer complaint forum..I appreciate the team work of Consumer complaint forum ..

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