[Resolved]  Axis Bank — Urgent Complaint Regarding Severe Harassment by Axis Bank Recovery Agents

Address:

Delhi

Dear Axis Bank Customer Service,

I hope this email finds you well. I am writing to bring to your immediate attention an extremely distressing and urgent matter regarding the severe harassment I have been enduring due to the actions of your recovery agents in relation to the overdue payment of my loan EMI.

I would like to provide you with detailed information and evidence concerning the distressing incidents that have transpired:

1. Excessive Calls: The recovery agents representing Axis Bank have been making an excessive number of calls to me, averaging around 200 calls per day. This overwhelming volume of calls is not only intrusive but also impairs my ability to attend to other important matters.

2. Unauthorized Sharing of My Mobile Number: It has come to my attention that my mobile number has been shared with unauthorized entities or spam sites, leading to an influx of more than 100 calls and SMS messages. This breach of privacy is deeply concerning and has caused immense inconvenience.

3. Unauthorized Disclosure of Personal Information: The recovery agents have also shared my mobile number with various unknown individuals, instructing them to call me and demand payment. This unauthorized sharing of personal information not only violates my privacy but also puts me at risk of further harassment.

4. Disclosure of Confidential Information to Third Parties: I was appalled to discover that the recovery agents, in their attempts to pressure me into making payments, contacted the Sarpanch of my village and divulged detailed information about my loan. This unauthorized disclosure of confidential information is a clear violation of banking regulations and has caused significant distress to both myself and my family.

5. Threats and Harassment: I have recently received threats from the recovery agents, who are now resorting to calling my hometown and making threats of further consequences if I do not comply with their demands. I have attached a snapshot of one such threatening message for your reference.

6. Harassment through Phone Calls and Spam WhatsApp Messages: In addition to the excessive phone calls, I have also been subjected to constant harassment through unsolicited WhatsApp messages, containing derogatory remarks and additional threats. This continuous barrage of harassment has left me feeling vulnerable and anxious.

I implore you to take immediate and decisive action to address this grave matter. I kindly request the following actions be taken:

1. Cease Harassment: Axis Bank must ensure that the recovery agents immediately cease all forms of harassment, including excessive phone calls, unauthorized sharing of personal information, and harassment through WhatsApp messages.

2. Thorough Investigation: I urge Axis Bank to conduct a thorough investigation into the actions of the recovery agents involved. It is imperative to identify those responsible for these egregious violations of privacy and take appropriate actions against them.

3. Strengthen Security Measures: Axis Bank should review and reinforce its security measures to prevent unauthorized disclosure of personal and confidential information. It is essential to maintain the trust and confidence of customers by safeguarding their privacy.

4. Support and Compensation: I request that Axis Bank provide me with the necessary support and guidance to address the repercussions of this harassment. Additionally, I expect fair compensation for the distress and inconvenience caused by these incidents.

I insist on an immediate response to this email, acknowledging its receipt and providing assurance that prompt actions will be taken to rectify this situation. Furthermore, I request regular updates on the progress made in the investigation and resolution of this matter.

Please understand the urgency of this situation and the severe emotional distress it has caused me. I have always held Axis Bank in high regard and believe that swift and decisive action will be taken to rectify these grave violations.

Thank you for your immediate attention to this matter.

Other Information:
Date of incident : from 25th May 2023 and still going.
Message/ Call received from below numbers: [protected], [protected], [protected], [protected], [protected].

Yours sincerely,
Ranjit Kumar