B. E. S. T — Bus frequency and change of money

Address:	Mumbai City, Maharashtra, 400037
Website:	BEST

Hello,

There is only one bus (27) running from Gandhi market to vikroli depot. Again previously aleast next bus used to come in the gap of 15-20 mins but now since one month, the time gap is increased to 40-45 mins. That also leads to more crowd in the bus and delay in reaching the destination.
I prefer traveling in bus because I am doing night shift n trains are too crowded at the time I start my journey to office. But then now a days this bus is also crowded due to delay. Getting late for my office is again a issue.
I think if there are so many people traveling in that route then BEST should increase the number of buses in this route.
Also I want to bring this to the notice that conductors are very stubborn and rude. Always frustrated and don't know the reason. They always demand for change while giving tickets. If someone have the change they give but everyday its not possible to carry change. So does that mean a person is done any sin by not carrying exact amount for bus? Is it that the passenger have mint at home?
Many a times passengers is asked to get down just because they don't have change. How fair is this?
I think this issue can be resolved if BEST comes up with something like smartcard. Conductors can insert this card in the machine they have and deduct the required amount n provide ticket to the passenger.

Request you to look in to and help passengers to travel happily and reach their destination on time.

Thank you