[Resolved] Bajaao — Damaged product not replaced | |||||
Dear sir/madam, I recently ordered acoustic guitar of pluto brand from bajaao.com, my order no, 67946. Firstly delayed the delivery of my privious and put me on hold for more than 5 weeks, i repeatedly called them and kept giving new date to ship the order, however on 16/08/2016 suddenly they told me they cannot process the order as they don't have it in stock and i can go with some other guitar, i even asked him if the guitar would be properly checked nd set up before shipping and he assured that would be checked thoroughly. So i went ahead and they created order no. 67946 for this. However, i have received the guitar in defective condition. The guitar is over humidified, and having damage on its surface and the action too high to play it comfortably. This is very disappoint and the whole process from the day of ordering till now has been really taxing for me, and now i would like to return this product to bajaao as i have received a damaged product. I request bajaao to kindly arrange for the return of the product asap. Was this information helpful? | |||||
Oct 16, 2016 Complaint marked as Resolved Bajaao customer support has been notified about the posted complaint. Verified Support Sep 09, 2016 Bajaao Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you on this matter. We regret the product you purchased is causing difficulties and does not function as you expected. Because “PLUTO” products are tested thoroughly by the manufacturer before shipping, it is a rare instance when one is found defective. We have initiated your return request and your order has been cancelled, simultaneously has also been initiated against you order 67946. Feel free to contact us on +[protected] or email us at [protected]@bajaao.com for any assistance/ query. We would also request you to kindly check the Returns Policy for any clarification regarding our policy. Thank you for your patience & co-operating with us. Verified Support Sep 09, 2016 Bajaao Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you on this matter. We regret the product you purchased is causing difficulties and does not function as you expected. Because “PLUTO” products are tested thoroughly by the manufacturer before shipping, it is a rare instance when one is found defective. We have initiated your return request and your order has been cancelled, simultaneously your refund has also been initiated against you order 67946. We hope that we can be of any assistance in correcting our mistake and resolving the matter. We are sorry for any inconvenience this may have caused you and appreciate your continued business as one of our valued customers. Feel free to contact us on +[protected] or email us at [protected]@bajaao.com for any assistance/ query. We would also request you to kindly check the Returns Policy for any clarification regarding our policy. Thank you for your patience & co-operating with us | |||||
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