Bajaj Auto — Need refund or replacement

Address:

New Delhi, Delhi, 110059

This concerns about the last mail i had sent to you on wed, 8th june, 2016. I haven't received the reply yet on that mail as attached. This caused a huge inconvenience.
Kindly provide me the resolution asap or i need to act through the courts.

Thank you,

Ashwani yadav

B-56, nand ram park,
Uttam nagar, new delhi-110059


— forwarded message —
From: ashu yadav
Date: wed, jun 8, 2016 at 5:11 pm
Subject: need refund or replacement
To: [protected]@bajajauto.Co.In
Cc: [protected]@hotmail.com


I, ashwani s/o sh. Om parkash, r/o b-56, nand ram park, uttam nagar, new delhi-110059, bought bajaj avenger 150 on 29th march, 2016 from your store at tilak nagar.
This concerns to the amazing experience i had with the bike i purchased from bajaj. The bike was quite a great the night i bought it and from the second day annoying sounds starts coming from the bike's front wheel and i went to the authorised service centre of bajaj few days after at najafgarh road to get a check as if what is the problem. The mechanic said the problem is in disk plate and it needs the replacement. When i got the bike from them they didn't changed it but repared it and said the bike is fine now and from the same day that annoying sound starts coming again. This time that sound was coming from not only front wheel but from back also.
The bike was again taken to them and they were saying that as the bike is new it will make these kind of noises and will be fine either in few days or after the first service. They advised me to get a first service done to get rid of these problems. Despite the service has been done the problem still subsists and these are not the only problems. Apart from these faults (As above mentioned) new problems got started such as the mileage is too low (Approx 25), fuel switch isn't working properly.
Within 12 days from the day i purchased the bike, 2 times the bike visited to the service centre and so many times thereafter. Within a month from the day i purchased it (25 days approx.) i had done the service and according to the manual used to provide by you, it specifies that the service needs to be done after the first month's completion or the bike ran for 1000 km., whichever is first.
After first service i went again to the service centre and they said the service neds to be done again. I don't have lot much money to spend all in the service of my bike every month.
Firstly your service centre is not a hill station or a tourist place that i should visit there every other day and the another thing i don't have a lot much money to spend on this faulty bike provided by you. I am not satisfied with the product because it has not performed as it should or it was faulty when purchased.
I think all you have are faulty bikes. Supporting this view i would like to refer you a same bike purchased by my freind from bajaj 5 months back (Approx.) with the registration number dl 9s aw9727. He communicated with you alot much times to resolve the issue but he do not get the resolution yet.
I request you to either refund this faulty bike or replace it with a fault free and acceptable bike of same model i. E. Avenger150 as soon as possible. Kindly contact me through mail or post as mentioned below.
Hoping for an immediate action!!!

Thank you
Ashwani yadav
Address - b-56, nand ram park, uttam nagar, new delhi-110059
Email - [protected]@gmail.com


Enclosures :
1.Invoice
2. Service cash memo
3. Receipt of transport authority
4. Receipt of registration number