[Resolved] Bajaj Capital — Sub:[Complain against Bajaj Capital Members]

[Resolved] Bajaj Capital — Sub:[Complain against Bajaj Capital Members]

A Aditya Karmakar Jun 12, 2022 Jul 21, 2022 This thread was updated on Jul 21, 2022

To, The The Bajaj Capital Uttarpara Branch Hooghly-712233 West Bengal Dear Sir/Madam, I am Aditya Karmakar.Me & my wife Susmita Mishra do a Exide Life Insurance Policy at Bajaj Capital( Uttarpara Branch) on 06.02.2022.There branch members Satabdi Roy and Arisudan Mishra imagine our policy that this policy includes Life Insurance, Mediclaim and travelling facilities.But we know from the branch manager Nemai Maity and Arpita sen a member of the branch that there is no mediclaim facility in this Exide Life Insurance Policy on yesterday 12.06.2022. Branch member Satabdi Roy admitted this statement infront of the branch manager that she said that there is mediclaim facility in this policy. We have cheifly agreed to do so because of mediclaim. Satabdi Roy & Arisudan Mishra made us do this policy by telling a complete lie about the mediclaim. Moreover, even before this we complained to Exide Life Insurance Shyam Bazar Branch without getting any help from Bajaj Capital Uttarpara Branch, but we did not get any help from there. And we have only got false promises from all the places till date. So we want to stop the policy and get back the Rs.26, 500 given to us. Your cooperation is most appricitaed. Date: 08/05/2022 Yours faithfully, Policy Holder- Susmita Mishra Policy Nominee- Aditya Karmakar Policy No[protected] Mobile No-[protected] [protected] Was this information helpful? No (1) Yes (4)
Jul 17, 2022 Complaint marked as Resolved Bajaj Capital customer support has been notified about the posted complaint. Verified Support Jun 16, 2022 Bajaj Capital Customer Care's response Dear Sir/Madam, Greetings from Bajaj Capital..!! This is with reference to your concern registered, we would like to inform you that please raise your concern in details on [protected]@bajajcapital.com and you may contact on[protected]. With Regards, Client Connect - Servicing Team Bajaj Capital, Head Office, Delhi Toll Free[protected] Verified Support Jul 21, 2022 Bajaj Capital Customer Care's response Dear Mrs. SUSMITA MISHRA, Greetings from Bajaj Capital !! This is with reference to your concerns registered with us regarding policy cancellation. We would like to inform you that your policy cancellation request has been declined by Insurer Exide Life Insurance Co. Ltd. on the basis of approaching Beyond Free-look period of 15 days and showing consent for policy login over verification call. We also like to mention that Insurer has dispatched policy bond at your registered address and same has been received by you. As per Regulation 6 (2) of (Protection of Policyholder’s Interest) Regulation 2002 issued by the Insurance Regulatory and Development Authority, “the policyholder is at liberty to review the terms and conditions of the policy and has the option to cancel the policy by stating the reason for his/her objection within 15 days of the receipt of policy bond (Free Look Period). Since we have not received the request for cancellation within the Free look period, we regret to inform you that the insurer will not be able to consider your request for cancellation . We would further request you to stay invested and enjoy the policy benefit . You may refer to the terms and conditions of the policy to understand the various features and benefits associated with the policy. Please get in touch with us for any further assistance and clarification. With Regards, Satender Kumar _________________________ Client Connect - Servicing Team Bajaj Capital, Head Office, Delhi Toll Free[protected] Mob No.[protected]
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