Bajaj Electronics — Cooler refund issue

I am Padmini, from Hyderabad. I took on friday 1st April 2022, a cooler which is 21500 rupees cost in jubilee hills branch, Naveen is the Manager for the store. the first time when they brought the cooler it was the default piece and 2nd time again the new product they brought was a default piece. with water leakage and no cooling. I am asking for the refund of the product as i dont like this product to get it repaired or no exchange. Could you please help me out on this issue.

I have a ticket number - HY[protected]