Bajaj Electronics — IPhone 14 issue after purchase of 9 days

Very very bad experience with Bajaj electronics had purchased iPhone 14 after 9days of purchase the phone not responding and not wort touch at all even perporming restarts or software update. Approached store with same problem the customer support not genuine and giveing correct information to resolve the issue I would like to go for replacement as it is below 10 days of purchase.

They have wasted my valuable 12 hour of time be insisting worng information and send me to visit service centre couple of time to rectif to replace product. Such a waste company not giving value to customer.
Thanks
Understand it
Be carefull