The executive called me and said that I have sanctioned a pre-approved loan of Rs. 1, 44, 000/-. so that I accepted. Later I got a call from another executive, for documents and he explained the loan details. He said that Loan will be disbursed in full and the interest is 1.57 per month and the tenure is 2 years and I accepted and submitted the documents. The next day he called and asked me to open the loan agreement link and asked me to click accept and proceed options. He was not given time to read the agreement, I thought he may have mentioned the details of what he promised me. Hence I accepted the agreement. Once the loan amount was disbursed I came to know the amount was sanctioned to me is 1, 59, 632/-, but the loan disbursed 1, 41, 000/-, interest rate 32% per annum, tenure 3 years. almost 18000/- was deducted for 2 insurance, breakup period interest and processing fees. later I requested them to cancel both insurance. They cancelled and adjusted the amount towards the loan as a part payment and I Informed them to make changes in interest rate and tenure as they promised but they did not agree and they tried to convince me and they are asking proof. I couldn't recorded the call, how could I provide proof. through their company number only the executive has spoken, then they can take that records right.
I don't know why they don't keep their words. It's my humble request to you to resolve this issue. please reduce interest and tenure as they promised.
Thanks and Regards,
Prathibha Kumari Was this information helpful? | 
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