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Bajaj Finserv — Bajaj finserv card unblock

Dear sir/madam

My name is Aswathy Vijayan coustomer id[protected] my card was blocked 5 months before still not get unblock i don't have any dues, have cibil score of 750+ but stil the customer Care executives telling their mystery credit policy they don't know actual reason me too. The company website saying it's an easy process, and m overcome
The facts they saying in the bajaj website... But why my card is still blocked?
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    4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
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