Bajaj Finserv — Bajaj Finserv - hidden fee for creditvidya Rs 4999

I have been charged 4999/- as credit vidya fees. Which was never informed.
Agents has never informed about fee and why should i take. Even in consent form, i don't remember such fee was mentioned.
If customer is not aware of such fee, customer has never given consent for such fee then how did Bajaj Finserv deducted money. Is it not Fraud?

Let me know what information should i provide to proceed.