Bajaj Finserv — Complaint regarding Payment Issues and Bounced Penalties

I have diligently made all my EMI payments through the Bajaj Finserv application between the 20th and 30th of every month, as specified by your company. However, despite making timely payments through the designated payment option within the application, Bajaj Finserv continues to debit the amount from my account on the second day of each month. This inconsistency has resulted in numerous instances of insufficient balance in my account, leading to substantial charges levied by HDFC Bank.

To exacerbate the situation, Bajaj Finserv has never provided any prior notification or indication that the EMI amount will be debited through the National Automated Clearing House (NACH) from my HDFC Bank account. Furthermore, even after careful review of the terms and conditions stated in the agreement, I could not find any mention of the specific payment method. This lack of clarity and transparency has caused great inconvenience and financial burden on my part.

Currently, there is a pending amount of Rs. 789 for Loan Account Number: 595ECFJD759800 that needs to be paid to Bajaj Finserv. Despite my earnest attempts to make the payment through the application, I am unable to do so as it consistently shows an error message stating that online payment cannot be made. Consequently, Bajaj Finserv still tries to auto-debit the amount from my account, leading to additional bouncing charges and currently my EMI Card is blocked due to this issue, as u can thoroughly check my past payment habits as i do regular payments to Bajaj Finserv Application
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    4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
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